Our Return Policy: 🛍️ Return & Refund Policy (UK Customers)
Your Right to Cancel:
You have the right to cancel your order within 3 days of receiving your goods. You then have another 14 days to return the items for a full refund. Once we receive the returned product you will recieve a refund in a maximum of 3 business days.
- To cancel, please contact us via email with your order number.
- Refunds will be issued within 14 days of receiving the returned goods.
Conditions for Returns
We accept returns if:
- The item is unused, in its original packaging, and in resalable condition.
- You notify us within the 3-day cancellation window.
- The item is faulty, not as described, or does not perform as expected.
Faulty or Damaged Items
If your item arrives damaged or develops a fault within a reasonable time:
- You are entitled to a full refund, repair, or replacement.
- Please contact us with photos and a description of the issue.
Items Not Eligible for Return
We do not accept returns for:
- Used pet beds or carriers that show signs of wear or pet hair.
- Items marked as non-returnable at the time of purchase.
- Customised or personalised products.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service to ensure safe delivery.
Refunds
- Refunds are processed to the original payment method.
- You’ll receive confirmation once your refund has been issued
